Effective Date: November 2, 2022
Please Read These Terms and Conditions of Use Carefully Before Downloading, Accessing, or Using any Shake Shack Online Service
These Terms and Conditions of Use (these “Terms and Conditions”), including the SMS Terms below, apply to your access to, and use of, any website, mobile application, or online service or program, including self-service devices at our restaurant locations (like kiosks) (collectively, the “Online Services”) of Shake Shack Enterprises, LLC and its affiliates (collectively, “Shake Shack”, “we” and “us”) where these Terms and Conditions are posted or linked.
These Terms and Conditions are a legal and binding agreement between you and Shake Shack. These Terms and Conditions govern your use of the Online Services, which include the programs, content, information, services, and features made available through the Online Services.
Your use of the Online Services is at your risk. If you are dissatisfied with the Online Services in any way, its programs, contents, or features, or these Terms and Conditions, your sole and exclusive remedy is to discontinue accessing and using the Online Services.
Modifications to Terms and Conditions
Shake Shack reserves the right at any time to update, change, modify, or revise these Terms and Conditions. Any changes will become effective upon posting the changes, modifications or revisions to the Online Services, along with the date on which it was most recently updated as indicated by the “Last Updated” section at the end of these Terms and Conditions. Your continued access to or use of the Online Services after any such changes indicates your acceptance of the Terms and Conditions as modified. It is your responsibility to review the Terms and Conditions regularly for updates.
Use of the Online Services
The Online Services and all content, information, and other materials featured, displayed, contained, and available on the Online Services, including, but not limited to, all text, images, graphics, designs, illustrations, photographs, pictures, audio, software, and video clips, the “look and feel”, pages, screens, content arrangement, and computer programs (collectively, “Materials”) are owned by or licensed to Shake Shack and are protected by copyright, trademark, trade dress, patent, and/or other intellectual property rights and unfair competition laws under the United States and foreign laws. Subject to your compliance with these Terms and Conditions, Shake Shack grants you a personal, non-exclusive, non-transferable, limited right to access, use, display, and download the Online Services for noncommercial purposes only. You may view, display, copy, download, and print Materials solely for your own personal, noncommercial use. All copyright, trademark, and other proprietary notices contained on the Materials must be retained on all copies thereof. You may not, in any way, otherwise copy, reproduce, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, sell, or exploit, in whole or in part, the Online Services or its Materials. Except as expressly provided herein, Shake Shack does not grant any express or implied right to you under any patents, trademarks, copyrights, or trade secret information.
You agree to abide by all additional terms, conditions, and restrictions included within the Online Services, Materials, and/or the programs, features, and services.
Shake Shack may at any time, for any reason, and without notice or liability: (1) modify, suspend, or terminate operation of or access to any Online Service, or any portion thereof; (2) change, revise, or modify the Online Services, Materials, or any portion thereof; (3) interrupt the operation of the Online Services, or any portion thereof, as necessary to perform routine or non-routine maintenance, error correction, or for any other purposes; (4) impose limits on certain programs, features, and services, or restrict your access to the Online Services, in whole or in part; and/or (5) terminate the authorization, rights, and license given above, upon which you shall immediately destroy all Materials.
You agree to use the Online Services, Materials, and programs, features and services in accordance with these Terms and Conditions and all applicable laws and regulations. You agree not to:
- modify, adapt, translate, or reverse engineer any portion of the Online Services or Materials;
- use the Online Services or any Materials, features, or services for any unlawful, fraudulent, or malicious purposes, or to solicit any such activity;
- attempt to gain unauthorized access to any accounts, features, systems, or networks through hacking, password mining, or any other means;
- use the Online Services or any feature in any way that could disrupt, damage, disable, overburden, or impair it or its systems, servers, or networks;
- frame or mirror any portion or feature of the Online Services;
- use the Online Services or any feature for advertisements, chain letters, spamming, junk mail, solicitations, or any other commercial purposes;
- use any “deep-link”, “page-scrape”, “robot”, “spider”, or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process, to: (1) access, acquire, copy, or monitor any portion of the Online Services or Materials; (2) reproduce or circumvent the navigational structure or presentation of the Online Services or Materials; or (3) obtain or attempt to obtain any materials, documents, or information through any means not purposely made available through the Online Services;
- use any device, software, or routine to interfere or attempt to interfere with the proper working of the Online Services or with any other person’s use or enjoyment of the Online Services;
- transmit any viruses, worms, defects, Trojan horses, time bombs, cancel-bots, corrupted files, or other items of a destructive nature;
- circumvent or attempt to circumvent any security or authentication measures implemented by or on behalf of Shake Shack;
- forge headers or otherwise manipulate identifiers;
- post, transmit, submit, or include any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable content, material, or information of any kind, or any content, material, or information that may give rise to criminal or civil liability;
- submit or post any false or misleading information; and/or
- violate, infringe, or misappropriate the intellectual property, publicity, privacy, or other proprietary rights of Shake Shack, its Affiliates, or any other person or entity.
Shake Shack reserves the right to prohibit access, use, conduct, communications, or content that we, in our sole discretion, deem to be harmful to the Online Services, Materials, users, us, our brand, or any other person or entity, or that violates these Terms and Conditions and/or applicable law.
Shake Shack may, but shall not be obligated to, in our sole discretion, post any Submission on the Online Services and identify you as the submitting party. We may, without notice to you, refuse or edit Submissions for any reason or no reason, including those Submissions that violate these Terms and Conditions, are irrelevant or inappropriate, or represent us in a negative way or in any manner not consistent with our brand and/or reputation, as determined by us in our sole discretion.
You agree that any statements that you make about us or any of our products, services, or programs in any Submission that you make accurately reflect your personal beliefs and experiences with us and our products and services, and that any opinions submitted are true to the best of your knowledge.
You are fully responsible for your Submissions. You agree that your Submissions comply in all respects with these Terms and Conditions and shall not be made on behalf of any person or entity without their prior written consent. You may not include any content (e.g., text, photos, images, quotes, logos, etc.) that is the property of another (e.g., protected by copyright, trademark, or other intellectual property rights), unless you have express, written permission to do so.
Login and Registration
Certain programs, features, or services offered on or through the Online Services may require you to complete a registration process and/or setup an account or login. In connection therewith, you agree to (1) provide true, accurate, current, and complete information about yourself, and (2) maintain and promptly update your information to keep it true, accurate, current, and complete. You are entirely responsible for maintaining the confidentiality of the information you hold for your login, including your password. You agree to notify Shake Shack immediately of any unauthorized use of your login, or any other breach of security. You may be held liable for losses incurred by Shake Shack or any other Online Service user or visitor due to someone else using your login as a result of your failing to keep your login information secure and confidential.
You may not use anyone else’s login at any time without their express written permission. Shake Shack shall not be liable for any loss or damage arising from your failure to comply with these obligations.
In order to use the Online Services made available through the mobile application (the “Mobile App”), you must have a compatible mobile device; Shake Shack does not warrant that the Mobile App will be compatible with your mobile device.
If you access the Mobile App using an Apple iOS or Android powered device, Apple Inc. or Google, Inc., and each of their subsidiaries shall be a third-party beneficiary to this contract, and you agree that these third-party beneficiaries have the right to enforce these Terms and Conditions against you. However, these third-party beneficiaries are not a party to these Terms and Conditions and are not responsible for the provision or support of the Mobile App. You agree that your access to the Mobile App also shall be subject to the usage terms set forth in the applicable third-party beneficiary’s terms of service.
The Mobile App may automatically download and install updates from time to time or require the downloading and installation of updates or new versions for continued use. You acknowledge that in some instances updates and/or new versions may reduce or remove features and functionality in prior versions of the Mobile App.
Links To Third Party Sites and Social Media Pages
The Online Services may contain links to other third-party websites, including of the franchised operators of the “Shake Shack” business (“Operators”), and social media platforms, such as Facebook, Twitter, Snap Chat or Instagram (all links to third-party websites and social medial platforms are collectively referred to herein as “Linked Sites”). Linked Sites are provided only for your convenience. If you decide to visit any Linked Site, you do so at your own risk. Shake Shack shall have no responsibility or liability for any Linked Sites, or the content, policies, or actions thereof. If you choose to purchase any product or service from a Linked Site (including, without limitation, from a Linked Site of an Operator), your relationship is with that third party. You agree that Shake Shack is not responsible for the quality of third-party products or services, or fulfilling any of the terms of your agreement with the seller, including, but not limited to, the delivery of products and services and warranty obligations related to products and services. Links do not imply that we sponsor, endorse, are affiliated with or associated with, or are legally authorized to use any trademark, trade name, service mark, design, logo, symbol, or other copyrighted materials displayed on or accessible through such Linked Site.
Shake Shack’s Policy applies to use of the Online Services, and its terms are made a part of these Terms and Conditions by this reference. By accessing and using the Online Services you agree to be bound by our Policy.
Trademark Information and Ownership of Intellectual Property
Shake Shack® is a registered trademark and service mark of Shake Shack in the United States and other countries. The Online Services, Materials, and the trademarks, logos, service marks, and all other source identifying indicia displayed on the Online Services (collectively, the “Intellectual Property”) are owned by or licensed to Shake Shack with all rights reserved unless otherwise noted. The absence of a trademark notice or legend indicating the registration or ownership by Shake Shack anywhere in the text of the Online Services does not constitute a waiver of Shake Shack’s trademark or other intellectual property rights concerning that trademark or service mark used or referenced on the Online Services.
Shake Shack does not permit third parties to use the Intellectual Property in any manner, including advertising, as an endorsement for any product or service, in association with contests or promotions, or for any other purpose, commercial or otherwise, without our prior express written permission.
Nothing contained on the Online Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Intellectual Property without our prior express written permission. You are strictly prohibited from using any of the Intellectual Property except as expressly provided in these Terms and Conditions. You are also advised that Shake Shack and/or its licensee(s) will aggressively enforce its intellectual property rights to the fullest extent of the law, including seeking criminal prosecution.
When you visit the Online Services or send e-mails, text messages (defined below), or other digital communications to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by e-mail, text message or by posting notices on the Online Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in these Terms and Conditions.
We may offer you opportunities to receive marketing, customer service, and other account-related correspondence (including regarding exclusive offers, loyalty program information, and other promotions from us), job application information, and other communications from us via text messages or similar technology (including via automatic telephone dialing equipment). By utilizing or registering for our Online Services, you agree to this SMS Terms section of the Terms and Conditions (the “SMS Terms”) and consent to receive communications from us, which may include calls and text messages to the cellular telephone number you provide to us. Depending on your relationship with us and consents received, we or our service providers may send short message service (SMS), multimedia message service (MMS), or other similar text messages (collectively, “text messages”) to: (1) provide you with information you requested from us; (2) update you regarding your orders and other transactions and communications with us (including regarding job applications); (3) respond to your customer service requests and other inquiries regarding your use of our products; and/or (4) send you marketing or promotional text messages. Any text messages we send to you are subject to the SMS Terms set forth in this section.
In addition to the above, when you submit an order using the Online Services, we may send you an email, push or text message confirming that you placed an order and the status of your order. By submitting an order, you affirmatively agree to receive such text message, push or email communications at the contact information you provide or on your mobile device containing our mobile application, as the case may be. You must be at least 18 years of age or older to place an order through the Online Services, or otherwise under the supervision of an adult or guardian.
E-SIGN Disclosure. By agreeing to these SMS Terms, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by emailing us with “Revoke SMS Electronic Consent” in the subject line at [email protected], provided that if you agreed to these SMS Terms in connection with your current employment with Shake Shack, or solely in connection with a job application to Shake Shack submitted through Workday Recruiting (our official talent acquisition platform), you may email [email protected].
To view and retain a copy of this disclosure or any information regarding your enrollment in this program, you will need (i) a device (such as a computer or mobile phone) with a web browser and Internet access and (ii) either a printer or storage space on such device. For a free paper copy, or to update our records of your contact information, email us at with your contact information and the physical address for delivery to [email protected] or [email protected], as the case may be.
By consenting to receive Shake Shack text messages, you agree that Shake Shack or its service providers may use any automated or non-automated technology to send you transactional and/or marketing text messages. You are not required to consent to marketing text messages as a condition of purchase.
Shake Shack may terminate any text messaging services or your participation in our text message program at any time with or without notice, including, for example, before you have received any or all messages that you otherwise would have received, but these SMS Terms will still apply.
Costs of Shake Shack Text Messages. Shake Shack does not charge you for our text message program. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.
Frequency of Text Messages. We may send you one or more welcome messages or administrative messages, such as (in some cases), a request to confirm your opt-in. After that, you will receive recurring text messages, and the specific amount may vary depending on how you use our services (e.g. if you communicate with us through text message, or if you send a HELP request).
Participating Carriers. Shake Shack text messages are intended to be supported on U.S. telecom carriers. Please note, however, that the supporting mobile carriers may change without notice, and the particular text message program you join may be limited to specific carriers. Shake Shack and the mobile carriers (for example, Verizon, AT&T and T-Mobile) are not liable for delayed or undelivered messages.
Eligibility. By consenting to receive Shake Shack text messages, you represent that you are 18 years of age or older and understand the obligations and agree to the terms set forth in these SMS Terms. You further represent that you are the subscriber of the cellular service at the mobile number provided or that you are authorized by the subscriber to sign-up for texts.
Opting Out of Shake Shack Text Messages. To opt out of text messages, you must text STOP to that number. After doing so, we may send you confirmation of your opt-out via text message. You further agree that texting STOP in response to our text message is the only reasonable method of opting out of our text messages. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than “STOP” or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
Modifications to these SMS Terms. We reserve the right to modify these SMS Terms, or any part thereof, or add or remove terms at any time, and such modifications, additions or deletions will be effective immediately upon posting. Your continued enrollment in Shake Shack’ text messaging program shall be deemed to constitute acceptance by you of such modifications, additions, or deletions.
Consent to Recording and Monitoring
Shake Shack makes no representations or warranties regarding the Online Services and Materials.
WE DO NO WARRANT THAT THE ONLINE SERVICES OR MATERIALS WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.
WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE USE OF SHAKE SHACK ONLINE SERVICES OR MATERIALS, PROGRAMS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE ONLINE SERVICES, OR THE RESULTS OBTAINED THEREFROM, INCLUDING, WITHOUT LIMITATION, AS TO ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.
THE ONLINE SERVICES AND MATERIALS, PROGRAMS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE ONLINE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND OR NATURE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, NON-INFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE. WE DISCLAIM ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD PARTY SERVICE PROVIDERS, PARTNERS, SPONSORS, LICENSORS, LICENSEES, OR THE LIKE (“PROVIDERS”) IN CONNECTION WITH OR RELATED TO YOUR USE OF SHAKE SHACK ONLINE SERVICES AND MATERIALS PROGRAMS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE ONLINE SERVICES.
Limitations of Liability
IN NO EVENT SHALL WE OR ANY OF OUR PROVIDERS BE LIABLE TO ANY PERSON FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING, BUT NOT LIMITED TO, ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES (LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF INFORMATION, PROGRAMS, OR DATA) RESULTING FROM YOUR USE OF OR INABILITY TO USE THE ONLINE SERVICES AND MATERIALS, PROGRAMS, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE ONLINE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT PERMIT THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, IN SUCH JURISDICTIONS, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.
You agree to indemnify, defend, and hold harmless Shake Shack and all of its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs (including reasonable attorneys’ fees), and expenses that arise directly or indirectly out of or from: (1) your breach of these Terms and Conditions; and/or (2) your activities in connection with the Online Services, and Materials, programs, features, and services made available through the Online Services.
International Users and Choice of Law
The Online Services are controlled, operated, and administered by us and our service providers from offices within the United States. We make no representation that Materials on the Online Services are appropriate or available for use at other locations outside of the United States, and access to them from territories where their contents are illegal is prohibited. You may not use the Online Services or export Materials in violation of U.S. export laws and regulations. If you access the Online Services from locations outside of the United States, you are responsible for compliance with all local laws. These Terms and Conditions and our Policy shall be governed by the laws of the State of New York, without regard to conflict of laws provisions or principles.
No Agency Relationship
Neither these Terms and Conditions, nor any Materials, programs, features, or services of the Online Services, create any partnership, joint venture, employment, or other agency relationship between Shake Shack and you. You may not enter into any contract on our behalf or bind us in any way.
Violation of these Terms and Conditions and Remedies
You agree that Shake Shack may, in its sole discretion and without prior notice, block and/or terminate your access to any or all of the Online Services if we determine that you have violated these Terms and Conditions or other agreements or guidelines that may be associated therewith. You also agree that any violation, or threatened violation, by you of these Terms and Conditions constitutes an unlawful and unfair business practice, and will cause irreparable and unquantifiable harm to Shake Shack. You also agree that monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to any other remedies we may have at law or in equity.
If Shake Shack takes legal action against you as a result of your violation of these Terms and Conditions, we will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to Shake Shack. You agree that Shake Shack will not be liable to you or to any third party for termination of your access to the Online Services as a result of any violation of these Terms and Conditions.
Entire Agreement, Claims Limitations, and Severability
These Terms and Conditions, together with our Policy and any other applicable terms included within the Online Services, and/or Materials, programs, features, and services made available through the Online Services, as each is currently posted on the Online Services, constitute the entire agreement between us and you with respect to your use the Online Services and Materials, and supersede all previous written or oral agreements between us and you with respect to such subject matter. Any cause of action you may have arising out of or relating in any way to the Online Services must be commenced within one (1) year after the claim or cause of action arises. If, for any reason, a court of competent jurisdiction finally determines any provision of these Terms and Conditions, our Policy, or any portion thereof to be unenforceable, such provision shall be enforced to the maximum extent permissible so as to give the intended effect thereof, and the remainder of these Terms and Conditions and Policy shall continue in full force and effect.